Shipping policy

Shipping Policy

This is a small, independently run shop, and I don’t keep a warehouse or inventory of finished products.

Instead, each piece is produced after you order it. That means your order takes a little longer than something bought from a large retailer with stock ready to ship: there is first a production period, followed by the delivery period.

The upside is that products are made for people who actually want them rather than produced in large quantities in advance.

So there is a little more waiting involved, but you are supporting an independent business and receiving a piece produced individually as part of your order rather than taken from mass-produced inventory.

Production time

Production and shipping are separate stages.

Because I do not keep finished inventory, your order first needs to be produced before it can be dispatched.

Most products are normally produced within approximately 2–7 business days.

If you need something for a particular date, please contact me before ordering. I cannot guarantee delivery by a specific date unless this has been explicitly agreed in advance.

Shipping charges

Shipping options and charges are calculated at checkout based on:

  • your delivery destination;
  • the products in your order;
  • the fulfilment location;
  • the size and weight of the shipment; and
  • the available delivery service.

Complimentary shipping

Orders with a merchandise subtotal of US$150 or more qualify for complimentary shipping.

The exception is an individual product whose applicable shipping rate is more than US$30. The shipping charge associated with that product remains payable and will be shown at checkout.

This primarily affects some larger framed prints, where specialist packaging and delivery can result in substantially higher shipping costs.

All other eligible products in an order of US$150 or more qualify for complimentary shipping.

The final shipping charge, if any, is always shown at checkout before payment.

Multiple shipments

Different products may be made by different specialist production partners.

If your order contains different types of products—for example a fine-art print and a T-shirt—they may be produced in different places and shipped separately.

You may therefore receive more than one parcel, and those parcels may arrive on different days.

Estimated delivery after dispatch

Once production is complete and your order has been dispatched, estimated delivery times are generally:

  • United Kingdom: approximately 2–5 business days
  • Europe: approximately 3–10 business days
  • United States & Canada: approximately 3–10 business days
  • Australia & New Zealand: approximately 5–15 business days
  • Other international destinations: approximately 5–20 business days

These estimates apply after production, not from the date you place your order.

The total time between ordering and delivery is therefore normally the relevant production time plus the shipping time.

Delivery estimates are not guarantees. Customs processing, weather, remote locations, carrier delays and other circumstances outside my control can affect delivery.

Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Some economy postal services may provide limited tracking.

If your order is shipped in several parcels, you may receive more than one tracking number.

Customs, duties and taxes

Depending on the product, where it is produced and where it is being delivered, customs duties, VAT, import taxes or other charges may:

  • already be included or prepaid;
  • be collected at checkout; or
  • be charged by the carrier or local customs authority when the parcel arrives in your country.

Because products can be produced in different locations, customs treatment may vary between orders.

Where duties or import charges have not already been collected or prepaid, the recipient may be responsible for paying them, subject to applicable law.

Incorrect addresses and unclaimed parcels

Please check your delivery address carefully before ordering.

If you notice a mistake, contact me immediately. Once production or shipping has begun, it may no longer be possible to change the address.

If a parcel has to be shipped again because an incorrect or incomplete address was supplied, the parcel was refused, or it was not collected, additional shipping charges may apply where permitted by law.

This does not apply where the delivery problem was caused by me, the production partner or the carrier.

Damaged, incorrect or lost orders

If an order arrives damaged, defective or incorrect, please contact me as soon as possible.

For damaged parcels, please keep the product and packaging and send:

  • your order number;
  • photographs of the product;
  • photographs of the packaging and shipping label; and
  • a brief description of the problem.

If your order has not arrived and is materially beyond the estimated delivery date, please contact me so I can investigate it with the carrier or production partner.

If tracking clearly indicates that a parcel has been lost, you do not need to wait for the normal delivery estimate to expire.

If a parcel is confirmed lost in transit, I will arrange an appropriate replacement or refund.

You can contact me at andreassmithj@gmail.com or through the website chat.

Questions

If you have a question about shipping, framing, a particular destination, or an order you need by a specific date, please contact me before ordering:

andreassmithj@gmail.com